At KonnektTalexio, we aim to transform HR complexity into clarity by powering smarter payroll, recruitment, and people operations through technology that works and a values‑driven team.

We are looking for an analytical and highly diligent Customer Support & Implementation Specialist to join our growing team at Talexio. You will be reporting directly to the Head of Operations and your duties will include:

• Assisting customers with onboarding processes and technical issues when using our product, while building strong relationships with customers
• Being the first point of contact for clients contacting the Help Desk, gaining advanced knowledge of all products and providing expert assistance to clients
• Resolving customer queries and guiding product users through features and functionalities, while also following up with customers to ensure that all technical issues are resolved
• Liaising with internal teams and departments such as operations, engineering and QA teams to follow up on task statuses, priorities and project plans
• Proactively identifying clients experiencing repeated issues or requests that are not resolved to the client’s satisfaction, and escalating issues as needed
• Other ad hoc duties that may arise